Terms & Conditions
1. Introduction
These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or purchasing from ArthEsy, you agree to be bound by these Terms. If you do not agree with any part of them, please do not use our website or make any purchases.
2. Company information
ArthEsy is a business based in the Isle of Man, specialising in ergonomic solutions designed to support people with arthritis and mobility issues. We operate via our website, and fulfilment is handled through ShipBob or ourselves.
3. Products and purpose
Our products are intended to assist with daily tasks by reducing strain and discomfort. However, they are not medical devices and should not be used as a substitute for medical advice or treatment. We make no health guarantees beyond the functional use described for each item.
4. Order and payment
All orders are processed through our website. Payments are handled securely through Braintree, a trusted third-party provider. By placing an order, you confirm that all information provided is accurate and that you are authorised to use the chosen payment method.
We reserve the right to refuse or cancel any order for reasons including, but not limited to: product availability, errors in pricing or product information, or suspected fraudulent activity.
5. Pricing and availability
All prices are listed in GBP (£) and include applicable taxes unless otherwise stated. We reserve the right to modify prices at any time without prior notice. Product availability is subject to change, and we cannot guarantee that items will always be in stock.
6. Shipping
Please refer to our full Shipping Policy for information on delivery options, times, and costs. Shipping is fulfilled by ShipBob, and delivery times may vary based on location and carrier delays. ArthEsy is not liable for delays once an order has been dispatched.
7. Refunds and returns
We want you to be satisfied with your purchase. If your item is defective, damaged, or significantly delayed, you may be eligible for a refund or replacement. Please contact us within 14 days of receipt to initiate a return. Conditions apply—see our Refund Policy for full details.
8. Intellectual property
All content on this site - including images, logos, product designs, and written materials - is the property of ArthEsy or its content suppliers and is protected by copyright and trademark laws. You may not use our intellectual property without express written permission.